Return & Cancellation Policy

Special Note:- 
  • Our products are handmade and each one of them is unique. Since the fabrics are pure & delicate, each of our produce requires very careful handling. Hence, we provide to offer return & exchanges only in the utmost conditions.
  • Depending upon the lighting condition and the viewer’s device screen type, there would be a minor or noticeable difference in the color of the product.
  • Some colors may appear to be another color. For example, some shades of Pink may also look like Red. Still you may find them titled as Pink, as they can be considered to be a variant of Pink. You must accept these variations before buying any merchandise online.


  • Before shipping, you can cancel your order, only within 24 hours from the time of your purchase, provided that no tassels or fall pico have been done upon your request. In this case of Pre-shipping cancellation request you will receive your debited amount within 4 to 5 working days in your bank account from the date of cancellation request. You will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank processing charges will be borne by you and will be deducted from the total before the refund. 


  • Return or exchange only accepted in manufacturing defects or wrong dispatch, provided it meets our return guidelines and policy.                                                                                                                    
  • We sell only unstitched merchandise. Return or exchanges would only be accepted in the same unstitched condition of the merchandise.
  • Return or Exchange shall only be accepted provided a request email has been sent to our email within 24 hours of the parcel received by the customer.                          
  • If you receive your order parcel in unsealed condition, we advise you to not to accept this parcel. Immediately contact us by email at or call or whatsapp us on 91+7388511119.
  • If in case you receive damaged material, you need to email us clear images of the product and packaging along with the return request as per step number 3.
  • As per the request, we shall examine the same and send you an authorization of return/exchange within 24 – 36 working hours from the time of your request. As per authorization, the product must be couriered back to Kaasi Weaves at below mentioned address within two working days from the date of authorization letter.
Rastogi Benarasi Silk House
C/o Kaasi Weaves
Ck 21/41, 1st floor Sherwali kothi,
Thatheri  Bazar Gali, 
Chowk, Varanasi-221001
Ph: No 0542-2400387
  • Product Return shall only be accepted in its original unused condition and when sent along with the original bill.
  • We aim to process all returns and exchanges within 7 days.
  • In case of order cancellation request from your end after you receive the parcel, Kaasi weaves will deduct 10% of the final order value towards Cancellation Fees, which includes management & handling charges. Also the shipping charges will be borne by the customer. Alternatively you can also choose to get a full refund in the form of wallet Refund that you may use in future to purchase any merchandise on the website. Also please note that refund on your original credit or debit card used for payment, a bank fees might be applicable that shall be borne by you. Kaasi Weaves will initiate the refund process on your debit or credit card but we cannot guarantee the time taken by the bank authorities.